We deliver a ‘boutique’ service that’s as individual as you are. Whether it’s regular monthly payments or a one-off transaction, such as an overseas property purchase, we deliver a smooth, speedy and hassle-free solution, backed up with great customer service.
We work with our corporate clients to establish a long-term and mutually beneficial strategic partnership. Throughout our relationship we will invest time to understand you and your business. For each and every transaction we carefully analyse the parameters that dictate whether you will win, lose or break-even, so you can make a informed decisions to maximise and protect your profits.
A local tool company imports products from China and the Netherlands. Live Financial pay the invoices directly and the cost in GBP is less than if they had used their bank. The difference is a
direct
increase in profit for the company. In addition, they are notified of positive rates of exchange to maximise their profit margin.
Every client is appointed a single relationship manager, dedicated to providing a service that is personally tailored. We have built long-term relationships based on this understanding. That’s how Live Financial differentiates itself.
Customer satisfaction is always our priority. All of our business is made from referrals.
We aim to keep our 100% satisfaction feedback.
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All testimonials, case studies, reviews and opinions presented on our website are applicable only to those individuals named, may not be a representative experience of others and cannot be independently verified. Results will vary and we do not take responsibility for any testimonials, reviews and opinions as the information cannot be independently verified. Customers agree to proceed at their own risk.
When funds are posted to your account, in line with regulatory requirements, the regulated [payment/e-money] institutions who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner [e-money/payment] institutions’, or our, insolvency. Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account. If you require a breakdown of the exact amounts of funds you have safeguarded at each of our [e-money/payments partners] at a particular point in time, please do not hesitate to contact us.
- For clients based in the European Economic Area, payment services for Live Financial are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).
- For clients based in the United States, payment services for Live Financial
are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorised in 39 states to transmit money (MSB Registration Number: 31000206794359). Registered Office: 104 5th Avenue, 20th Floor, New York , NY 10011.
- For clients based in the United Kingdom and rest of the world, payment services for Live Financial are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
- Making a complaint - You can make a complaint by contacting your usual broker or you can email us at live@livefinancial.co.uk or call us at +44 (0)20 3510 0998. If they are unable to resolve your complaint it will be escalated to the relevant manager for investigation. We will start investigating your complaint as soon as possible and aim to resolve the matter as quickly as we can, keeping you regularly informed of our progress. In our final response, we will explain our assessment of the complaint to you, along with any remedial action or redress. We will also take measures to improve any systems or processes where necessary.